Wednesday, May 20, 2009

Confirm Your La Fonda Checkout Date!

There was a programming error at the website which led to confusion regarding checkout dates.

When you selected your dates for Hotel La Fonda at the website, you checked boxes to include your check-in and checkout dates. IF those were the dates you actually planned to check-in and check-out on, then you should experience no difficulties, and need to take no action. Hotel reservations were made to reflect those selections.

After about April 20th, the website stopped taking reservations, and instead displayed your hotel reservations. Unfortunately, a program design error caused the website to display all dates you selected as "Reserved", including your checkout date. This error was not caught (and corrected) until May 14th.

This seems to have caused confusion; in particular, if you relied on the website to tell you the date you intended to check-out on (a completely reasonable proposition), it would have informed you that you had one more night reserved than you actually do.

All attendees were asked to confirm (with a signature) their checkout date at the time of check-in (where you would have caught and the hotel could correct the error). But this may still have slipped past you (it seems to have slipped past more than one attendee). If you have not already done so, please confirm your checkout date with the hotel immediately, and they will extend your stay.

The website programmer apologizes for the confusion; nonetheless, he has been sacked.

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